Privacy Policy for Tall & Short Theatre Co Incorporated
Last updated: 24th September 2024.
In this Privacy Policy, Tall & Short Theatre Co Incorporated (“Company”, “us”, “we”, or “our”) refers to Tall & Short Theatre Co Incorporated (ABN 69 861 052 356). We are committed to respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
By providing personal information to us, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may update this Privacy Policy from time to time by publishing changes on our website. We encourage you to review our website periodically to stay informed of any updates.
1. What Personal Information Do We Collect?
We collect personal information for purposes directly related to our services, including but not limited to producing theatre programs, managing memberships, ticketing, events, and communications, and only when it is necessary for or related to these purposes.
We may collect the following types of personal information:
- Contact details: name, mailing or street address, email address, and telephone number;
- Financial details: bank account or credit/debit card details for payments;
- Identification information: age, date of birth, and gender;
- Ticketing information: details of products and services purchased or enquired about, including any additional information necessary for processing transactions;
- Technical data: device type, IP address, geo-location, traffic data, and usage information from interaction with our website;
- Health and sensitive information: such as access seating requirements, health information, or COVID-19-related data, with your consent;
- CCTV footage: from surveillance at our venues, in compliance with relevant surveillance legislation; Any other personal information required to facilitate your interactions with us.
We may collect personal information from you directly, or from third parties such as ticketing platforms, donors, sponsors, or individuals purchasing on your behalf.
2. Why Do We Collect, Use, and Disclose Personal Information?
We collect, hold, use, and disclose your personal information for the following purposes:
- To manage ticket purchases and event participation;
- To provide you with updates on events, productions, and workshops;
- To engage with donors and sponsors;
- To facilitate safe venue operations, including COVID-19 compliance;
- To administer our website and improve user experience;
- To send marketing, promotional information, and event notifications, in accordance with your preferences;
- To comply with legal obligations and resolve disputes;
- To consider job applications.
3. Direct Marketing
We may use your personal information to provide you with details about upcoming events, promotions, and opportunities that may interest you. We may disclose anonymised information to our trusted partners for marketing purposes. These communications may include email, SMS, or postal mail in compliance with the Spam Act 2003 (Cth).
If you do not wish to receive these communications, you can opt out using the unsubscribe link provided in the communication or by contacting us directly.
4. To Whom Do We Disclose Your Personal Information?
We may disclose your personal information for the purposes described above to:
- Our employees and committee members;
- Third-party service providers, such as IT providers, payment processors, and consultants;
- Partners involved in productions or events hosted at our venues;
- Sponsors or promoters of events or competitions;
- Government agencies, regulatory bodies, or law enforcement where required by law.
We may also aggregate and anonymise data for research or marketing purposes, ensuring that individual identities are not revealed.
5. Overseas Disclosure
We may disclose personal information outside Australia to third-party service providers located in other countries, such as the United States. While we take reasonable steps to ensure that these providers handle your information in compliance with the Australian Privacy Principles, you consent to the transfer of your data outside Australia.
6. Website Usage and Cookies
We may collect personal information when you use our website. This includes information about your visits, pages viewed, and usage patterns. We may use cookies or similar technologies to track your preferences, facilitate transactions, and enhance your website experience. You can disable cookies in your browser settings, but this may affect the website’s functionality.
7. Security of Personal Information
We store personal information in both electronic and hard copy form and take reasonable steps to protect it from misuse, loss, and unauthorised access. However, we cannot guarantee absolute security.
8. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you. If any information is inaccurate or outdated, you can request corrections. We may require verification of your identity to process your request.
9. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, you can contact us with a detailed description of your concern. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our resolution, we will provide information on further steps you can take.
10. Contact Us
For further information about this Privacy Policy, or to access or correct your personal information, please contact us:
The Committee
Tall & Short Theatre Co Incorporated
PO Box 513, Sutherland NSW 2232
Email: committee@tstheatreco.com
This Privacy Policy was last updated on 24/09/2024.
By ensuring compliance with Australian privacy laws, Tall & Short Theatre Co Incorporated is committed to protecting your privacy and safeguarding your personal information.